Orders, Pre-Orders & Payment – Hasbro Pulse

How can I cancel an order?

Will my order arrive before the holidays?

Will sold-out items be restocked?

Can I combine a HASLAB crowdfunded product with other items in my cart?

Can I combine Premium membership with other items in my cart?

How will orders with in-stock items and pre-orders ship?

How can I place a tax-exempt order?

Why am I not receiving email updates on my orders?

I received a notice to update my payment, but my order is cancelled.

Can I combine orders?

Can I make changes to an order?

Can I store payment methods in my Pulse account?

When will I be charged for my HasLab order?

I received an email to log in to update my information, but I never created an account before. How do I do that?

I received a notice that a shipping label was created, but my order has not shipped yet.

How can I change or update my payment method on a preorder?

Purchase Limits

How do I know if an item I want is available?

Where can I ship my order?

What exclusives do you have planned for the future?

What methods of payment do you accept?

Where can I find more information on an item?

What are my shipping options?

Pre-Order

How much will it cost to ship my order?

Are there any restrictions on ordering for shipments to Canada?

Can I use discounts or promotion codes?

I had items in my cart, but when I went to check out they were gone! How does that happen?

Will I be charged sales tax?

Why am I charged before my order is shipped?