Pre-ordered items may be cancelled at any time before payment is captured. There is no fee for any cancellations. In-stock items cannot be changed or cancelled once the order is confirmed at checkout. For HASLAB Crowdfunded order cancellations, click here for more information.
Note: All cancellations are final and once an item is removed from an order for any reason, it cannot be restored.
From the Hasbro Pulse website:
- Log into your account and locate the preorder in question from the My Account section of HasbroPulse.com
- After opening the preorder, click the link that reads Select All or check the box(es) to the left of the product(s) that need to be cancelled.
- Click the link that reads Cancel Item(s) to cancel the item(s).
- A confirmation email will be sent detailing the cancellation.
From the Hasbro Pulse app:
- Log into your account and locate the preorder in question in the Orders section of the app.
- After locating the preorder, click the View Order link.
- Check the box(es) to the left of the product name(s) and then click the Cancel Item(s) link.
- A confirmation email will be sent detailing the cancellation.