What should I do if I never received an order confirmation email?

If you did not receive a confirmation e-mail within four hours of placing an order, it may be due to the following:

  1. Your email provider may be blocking our attempts to communicate with you.
  2. You may have entered your email address incorrectly when setting up your account.

If you believe our communication may have been blocked, check your junk mail folder and/or turn off your spam filter to allow email from HasbroPulse.com, then contact us to request a new order confirmation be sent to you.

Going forward you can prevent our emails from landing in your junk mail by adding CustomerService@HasbroPulse.com to your address book.

If you have the incorrect email noted on your account, please contact the Pulse Customer Service team here to have the email address updated and the order confirmation sent to the correct address.