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  1. Hasbro Pulse
  2. Shipping and Tracking
  3. Shipping and Tracking

What should I do if I have not received my order?

If you have tracked the status of your order and it has not been received within 48 hours of the posted date of delivery, please contact us here.

Articles in this section

  • Are there any restrictions on ordering for shipments to Canada?
  • Can I send gifts to multiple locations in the same order?
  • Change my shipping address
  • I received a notice that a shipping label was created, but my order has not shipped yet.
  • What shipping options are available?
  • What should I do if I have not received my order?
  • When will I receive my order?
  • Why am I charged before my order is shipped?
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