You are a valued customer, and we want your shopping experience with us to be hassle-free. We offer a 30-day return policy for items that are eligible for return.
1. Unopened Items
Unopened items can be returned within 30 days unless specifically stated on the product details page.
2. Damaged Items
Any item damaged in transit can be exchanged for a replacement of the same item if you send us the request within 30 days of receiving your order. If the item is no longer available, we will issue a refund.
We may request that you e-mail a picture of your damaged item.
1. Opened Items
- Items that have been opened or removed from the packaging.
- Items that have visible indications that the package has been opened.
2. If you received an item that was defective, missing parts, or was purchased from another store, please contact our Consumer Care team by visiting www.hasbro.com and clicking Consumer Care
How to Return an Item
Please contact Hasbro Pulse Customer Service HERE within 30 days of delivery to obtain a Return Merchandise Authorization number and instructions. You will be responsible for return shipping costs unless the return is due to our error or transit damage. Please note that we cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to the sender.
How to Prepare Your Item for Return Shipping
• Please pack the items securely in a box.
• You can use the box the items arrived in or another box. Please ensure all old shipping labels and barcodes have been removed.
• Send your Return to us using an insured or traceable shipper that is most convenient for you.
• Please include a copy of this email in your box.
Once you have dropped off your return with the carrier, please reply to us and provide the return tracking number, as well as the name of the carrier you've selected. This will allow us to better monitor the progress of your return. Please allow up to two billing cycles for any eligible refund to appear on your statement.
Processing Your Return or Replacement
Please allow 21 days to process your return. You will receive an email notification once your return has been received and processed. If we are unable to send a replacement for the exact item purchased, we will issue a refund to the form of payment used to place the order. Please allow up to two billing cycles for any refund to appear on your statement.
Returns on Items Purchased with Discount or Promotional Code
If you return an order that was placed with a promotional code, discount, or offer, you'll be refunded for the amount you paid after the discount was applied.
Refused and Undeliverable Shipments
A refused shipment will be treated as a return and any return costs will be deducted from the refund.
If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package.