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HasLab Crowdfunded Products

  • Does the HASLAB Ghostbusters Plasma Series Spengler’s Proton Pack automatically shut off? 
  • How do I change my HASLAB Ghostbusters Plasma Series Spengler’s Proton Pack from Classic mode to Afterlife mode?
  • How do I connect the Ghostbusters Plasma Series Spengler’s Neutrona Wand to the HASLAB Ghostbusters Plasma Series Spengler’s Proton Pack?
  • Are Hasbro promo codes and discounts accepted for HASLAB orders? 
  • Is the backer tally region specific or does this include all international backers?
  • What happens if a project is not backed?
  • Can I combine a HASLAB crowdfunded product with other items in my cart?
  • How can I place a tax-exempt order?
  • Why am I not receiving email updates on my orders?
  • Can I make changes to an order?
  • How do HASLAB Tiers and Early Bird Specials work?
  • What if I want to return my HASLAB order?
  • Can I cancel a HASLAB order?
  • How does shipping work for HASLAB Crowdfunded orders?
  • I received an email to log in to update my information, but I never created an account before. How do I do that?
  • What should I do if I never received an order confirmation email?
  • Why am I charged before my order is shipped?
  • What is the status of my order?
  • What is HasLab?
  • How does HasLab work?
  • Questions about Shipping, Returns and Cancellations?
  • Where can I get updates to HASLAB campaigns?
  • When will I be charged?
  • What methods of payment do you accept?
  • Will HasLab products be available for purchase at other retailers?
  • Other questions?
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