Orders, Pre-Orders & Payment – Hasbro Pulse

When will I be charged for my HasLab order?

I received an email to log in to update my information, but I never created an account before. How do I do that?

I received a notice that a shipping label was created, but my order has not shipped yet.

How can I change or update my payment method on a preorder?

Purchase Limits

How do I know if an item I want is available?

Where can I ship my order?

What exclusives do you have planned for the future?

What methods of payment do you accept?

Where can I find more information on an item?

What are my shipping options?

Pre-Order

How much will it cost to ship my order?

Are there any restrictions on ordering for shipments to Canada?

Can I use discounts or promotion codes?

I had items in my cart, but when I went to check out they were gone! How does that happen?

Will I be charged sales tax?

Why am I charged before my order is shipped?

Will phone orders be accepted?

Can I send gifts to multiple locations in the same order?

How can I cancel or modify an order?

How do I change my shipping address?

Do you offer gift wrapping?

What is the status of my order?

Why do I see multiple versions of my order # in my order history?

What should I do if I never received an order confirmation email?

Why did I only receive part of my order?

Why did the estimated ship date of my pre-order change?

What should I do if I have not received my order?

Do you sell gift cards?