What if I received the wrong item or a damaged item/packaging? January 30, 2023 00:39 Updated If you received the wrong item or a damaged item, we’re here to help. Email us at CustomerService@HasbroPulse.com with photos of the damaged product packaging and shipping carton. Call us at 1-866-278-4264 (Monday through Friday: 8:00am to 6:00pm EST, Saturday: 10:00am to 2:00pm EST) Related articles Telephone Processing Your Return or Replacement What is Hasbro Pulse’s return policy? Ineligible Returns What is the Hasbro Pulse Premium Membership?