What if I received the wrong item or a damaged item? October 28, 2022 03:23 Updated If you received the wrong item or a damaged item, we’re here to help. Email us at CustomerService@HasbroPulse.com with photos of the damaged product packaging and shipping carton. Call us at 1-866-278-4264 (Monday through Friday: 8:00am to 7:00pm EST, Saturday: 8:30am to 5:00pm EST) Related articles Telephone Processing Your Return or Replacement What is Hasbro Pulse’s return policy? Ineligible Returns What is the Hasbro Pulse Premium Membership?