Orders which contain either a Pre-Order item or HasLab project backing prior to May 27, 2020 will split into sub-orders and will be reflected in your account. Each sub-order will be treated as an individual order; however, no additional shipping costs will be incurred.
Articles in this section
- When will I receive my order?
- Where can I ship my order?
- What are my shipping options?
- How much will it cost to ship my order?
- I received a notice that a shipping label was created, but my order has not shipped yet.
- What is the status of my order?
- Why am I charged before my order is shipped?
- Why do I see multiple versions of my order # in my order history?
- Will phone orders be accepted?
- I had items in my cart, but when I went to check out they were gone! How does that happen?