What if a product I ordered is missing parts or instructions? October 28, 2022 03:58 Updated Oh no! Please contact Hasbro Consumer Care by clicking HERE. We are available via email and telephone, and very happy to help! Related articles What if I received the wrong item or a damaged item? Telephone What if a product I ordered is missing parts or instructions? What are my shipping options? Do I only get one chance to scan my face, or can I rescan until I'm happy with my scan?